Hilton Garden Inn San Bernardino

Every staff person,that we had any contact with,was very kind,helpful, and friendly. We had to change rooms and that was absolutely no problem. They responded quickly to the problems that we had with the 2 different rooms. Their hospitality was wonderful.

I stayed with my family for one night. The room was clean, particularly the bathroom. The bed was okay, not plush but not uncomfortable either. The parking was free and the staff was friendly. The pool seemed nice and it was heated, but we didn't go inside. Overall, it was a good experience but we stayed for a very short time.

The rooms were clean, the staff was excellent and accommodating. Everyone from the front desk to the cleaning staff greeted us every time they saw us. The property was safe and they even have security walking the property at night to keep the lot secure. Would definitely stay here again.

I was initially told by the check in staff that I would get $20 of voucher daily for breakfast as a Hilton Honors member. But, at the check out, they didn’t honor the vouchers. It is not much money but the misleading information and disrespect were frustrating to me

Convenient to Big Bear, Riverside, Loma Linda, Rancho Cucamonga and Redlands, all places we visited on our short trip. Also liked the option of food available in the hotel and a Mexican and Thai restaurant two minute drive (7 minute walk) in the office complex nearby.